Frequently Asked Questions

Everything you need to know before, during, and after your purchase.

We believe shopping should feel simple, transparent, and stress-free.

If you can't find the answer you're looking for, our Customer Care team is always happy to help.

Products

What is a Recovery System™?

A Recovery System™ is SLUMBR's thoughtfully designed approach to supporting more comfortable evenings and restorative nightly routines.

Rather than focusing on a single product, each Recovery System™ combines premium design, carefully selected materials, and an intuitive user experience to help create a more relaxing recovery ritual.

Who are SLUMBR products designed for?

SLUMBR products are thoughtfully designed for adults seeking greater comfort, relaxation, and recovery during changing nights, particularly women experiencing new nighttime challenges during midlife.

Do your products treat menopause or medical conditions?

No.

SLUMBR products are designed to support comfort, relaxation, and nightly recovery.

They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

If you have medical concerns, please consult a qualified healthcare professional.

Can I use my Recovery System™ every night?

Yes.

Our products are designed for regular use as part of your evening recovery routine.

Please follow the care and usage instructions included with your product.

How long should I use it each evening?

Usage may vary depending on your personal routine and product type.

Most customers incorporate their Recovery System™ into a relaxing evening ritual before bedtime or during periods of nighttime discomfort.

Is it easy to use?

Absolutely.

Every SLUMBR product is intentionally designed to be intuitive, comfortable, and easy to integrate into everyday life.

No complicated setup.

No unnecessary features.

Are your products suitable as gifts?

Yes.

Our premium packaging and thoughtful presentation make SLUMBR products an excellent gift for loved ones seeking greater comfort and relaxation.

Orders

Can I change or cancel my order?

If your order has not yet been processed for shipment, we'll do our best to accommodate changes or cancellations.

Please contact our Customer Care team as soon as possible after placing your order.

How do I know my order was received?

You'll receive an order confirmation email shortly after your purchase.

If you don't see it, please check your spam or promotions folder before contacting us.

Can I track my order?

Yes.

Once your order ships, you'll receive a tracking email with real-time shipping updates.

You can also use the Track Order page at any time.

Shipping

Where do you ship?

We currently ship to select countries and continue expanding our shipping destinations.

Available shipping locations are displayed during checkout.

How long does shipping take?

Delivery times depend on your destination and shipping method selected at checkout.

Estimated delivery times are provided before payment and confirmed in your shipping notification.

Do you offer expedited shipping?

Where available, expedited shipping options will appear during checkout.

Will I receive shipping updates?

Yes.

You'll receive email notifications when your order is confirmed, shipped, and delivered whenever tracking information is available.

Returns & Warranty

What is your return policy?

We want you to feel confident shopping with SLUMBR.

If you're not completely satisfied, eligible products may be returned within the return window outlined in our Returns Policy.

Please review our Returns page for complete eligibility requirements.

How do I start a return?

Simply contact Customer Care with your order number.

We'll guide you through every step of the process.

Do your products include a warranty?

Yes.

Eligible products include a limited warranty covering manufacturing defects.

Full warranty details are available on our Warranty page.

What if my order arrives damaged?

Please contact us within 48 hours of delivery and include photos of the product and packaging.

We'll work quickly to resolve the issue.

Payments

Which payment methods do you accept?

We accept major credit and debit cards, along with other secure payment options displayed during checkout.

Available payment methods may vary by country.

Is my payment information secure?

Yes.

All transactions are processed through trusted, encrypted payment providers.

SLUMBR never stores your complete payment information.

Product Care

How do I clean my Recovery System™?

Cleaning instructions vary by product.

Please refer to the included care guide or the product page for detailed recommendations.

How should I store my product?

Store your Recovery System™ in a cool, dry place away from direct sunlight and excessive moisture.

Keeping your product in its original storage case when not in use is recommended.

How long will my product last?

With proper care and normal use, your Recovery System™ is designed to provide reliable performance for years to come.

Our Philosophy

Why does SLUMBR focus on "Recovery" instead of "Sleep"?

Because sleep cannot always be controlled.

Recovery can.

Our philosophy centers on creating better conditions for comfort, relaxation, and restorative nightly routines—helping you feel better supported throughout changing nights.

Why don't you make medical claims?

Trust matters.

We believe honesty builds lasting relationships.

Rather than making promises we can't guarantee, we focus on thoughtful design, premium quality, and creating products that support comfort and recovery in everyday life.

Still Need Help?

Our Customer Care team is here to assist you.

Whether you have questions before purchasing or need support after your order arrives, we're committed to providing thoughtful, responsive service every step of the way.

Contact Customer Care →