Returns & Refunds

We want you to feel confident with every SLUMBR purchase.

Choosing products that become part of your nightly recovery routine is an important decision.

If your purchase isn't the right fit, we're here to make the return process as simple and transparent as possible.

Our goal is to provide a fair, straightforward experience with no unnecessary complications.

Our Return Policy

Eligible products may be returned within 30 days of delivery.

To qualify for a return, your item must:

• Be returned within the eligible return window.
• Be in clean, good condition.
• Include all original accessories and packaging whenever possible.
• Not show signs of misuse, abuse, or accidental damage.

Returns requested outside the return window may not be accepted.

How to Start a Return

Starting a return is simple.

Step 1

Contact our Customer Care team with:

• Your order number
• The email address used for your purchase
• The reason for your return (optional but appreciated)

Step 2

Our team will review your request and provide return instructions.

Step 3

Package your item securely and ship it using the instructions provided.

Step 4

Once your return has been received and inspected, we'll notify you of the outcome by email.

Refunds

If your return is approved, your refund will be issued to your original payment method.

Please allow:

• 2–5 business days for return inspection.
• 5–10 business days for your payment provider to process the refund.

Processing times may vary depending on your financial institution.

Shipping charges are generally non-refundable unless required by law or if the return is the result of our error.

Exchanges

At this time, we do not offer direct product exchanges.

If you'd like a different product, we recommend returning your eligible item (if applicable) and placing a new order.

This helps ensure the fastest processing and product availability.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• Photos of the product
• Photos of the shipping box and packaging
• A brief description of the issue

We'll review your case promptly and work with you to find the best solution.

Non-Returnable Items

For hygiene, safety, or product integrity reasons, certain items may not be eligible for return.

Examples may include:

• Products showing signs of misuse or abuse.
• Items damaged after delivery.
• Products missing essential components.
• Final sale or clearance items (when clearly marked).

Any product-specific exclusions will be noted on the product page or at checkout.

Return Shipping

If a return is due to a manufacturing defect, shipping error, or incorrect item sent by SLUMBR, we'll provide an appropriate solution at no additional cost to you.

For returns due to personal preference or change of mind, customers may be responsible for return shipping costs unless otherwise stated.

Warranty vs. Returns

Returns and warranty claims are different processes.

• Returns apply when an eligible product is sent back within the return period.
• Warranty applies if a product experiences a manufacturing defect during the warranty period.

If you're unsure which applies to your situation, our Customer Care team will be happy to help.

Before Returning Your Product

Many questions can be resolved without returning your product.

If you're experiencing difficulties with setup or use, please contact us first.

Our team may be able to provide guidance, troubleshooting, or helpful tips to improve your experience.

Our Promise

We believe premium products deserve premium service.

That's why we're committed to making every return request fair, respectful, and as effortless as possible.

Your confidence in SLUMBR matters just as much as the products we create.

Need Assistance?

If you have questions about returns, refunds, or warranty coverage, our Customer Care team is here to help.

We'll respond as quickly as possible and guide you through every step of the process.

Contact Customer Care →