Limited Warranty

Quality You Can Trust. Support You Can Count On.

At SLUMBR, we believe exceptional products should be built to last.

Every Recovery System™ is thoughtfully designed, carefully inspected, and tested for quality before it leaves our fulfillment center.

If your product experiences a manufacturing defect under normal use, we're here to help.

Our Limited Warranty reflects our commitment to quality, craftsmanship, and your confidence in choosing SLUMBR.

Warranty Coverage

SLUMBR provides a 12-Month Limited Warranty from the date your order is delivered.

This warranty covers manufacturing defects in materials or workmanship that occur during normal, intended use.

If an eligible issue is confirmed, we will, at our discretion:

• Repair the product.
• Replace the product with the same or a comparable model.
• Offer another appropriate resolution where applicable.

What's Covered

Our Limited Warranty generally covers defects such as:

• Manufacturing faults.
• Electrical or mechanical failures under normal use.
• Components that fail due to defects in materials or workmanship.
• Product issues identified through our quality review process.

Every warranty request is individually reviewed by our Customer Care team.

What's Not Covered

The Limited Warranty does not cover damage resulting from:

• Normal wear and tear.
• Accidental damage.
• Misuse or abuse.
• Improper storage or handling.
• Unauthorized modifications or repairs.
• Failure to follow product care or usage instructions.
• Cosmetic damage that does not affect functionality.
• Damage caused by external factors such as fire, flooding, or other environmental conditions.

The warranty also does not cover products purchased from unauthorized sellers.

How to Submit a Warranty Claim

If you believe your product qualifies for warranty service, please contact our Customer Care team.

To help us process your request quickly, please include:

• Your order number.
• Your full name.
• The email address used for your purchase.
• A description of the issue.
• Clear photos or a short video showing the problem.

Additional information may be requested if needed to evaluate your claim.

Warranty Review Process

Once we receive your request:

Step 1

Our Customer Care team reviews the information provided.

Step 2

If necessary, we'll ask for additional photos or details.

Step 3

We'll determine whether the issue is covered under our Limited Warranty.

Step 4

If approved, we'll provide the appropriate resolution as quickly as possible.

Our goal is to make the process simple, fair, and transparent.

Warranty Resolution

Depending on the situation, we may choose to:

• Repair your product.
• Replace the defective product.
• Replace only the affected component.
• Offer an equivalent replacement if the original product is no longer available.

Replacement products may be new or professionally refurbished to meet SLUMBR quality standards, where permitted.

Warranty and Returns

Warranty coverage is different from our Returns Policy.

• Returns apply when an eligible product is sent back within the return period.
• Warranty applies when a manufacturing defect develops during the warranty period.

If you're unsure which policy applies, our Customer Care team will guide you through the appropriate process.

Product Care Matters

Proper care helps ensure your Recovery System™ performs at its best.

We recommend:

• Following all product instructions.
• Cleaning your product as directed.
• Storing it in a cool, dry place.
• Avoiding exposure to excessive moisture or extreme temperatures.
• Using only approved charging accessories when applicable.

Taking good care of your product helps maximize its longevity and performance.

Our Commitment to Quality

Every SLUMBR product is created with thoughtful design, premium materials, and careful attention to detail.

While no manufactured product is completely immune to defects, our commitment to quality means we'll always stand behind eligible products with honest, responsive customer support.

Your trust is one of the most important things we build.

Need Warranty Assistance?

If you have questions about warranty coverage or would like to submit a claim, our Customer Care team is ready to help.

Please include your order number whenever possible so we can assist you more quickly.

Contact Customer Care →

Thank You

Thank you for choosing SLUMBR.

We're committed to creating products designed for changing nights—and to supporting you long after your order arrives.

Premium Quality. Thoughtful Support. Lasting Confidence.