Shipping Information

Fast, secure, and carefully handled—because every recovery journey deserves a smooth beginning.

At SLUMBR, we believe your experience begins long before your Recovery System™ arrives at your door.

From careful packaging to reliable delivery partners, every order is handled with the same attention to detail that goes into every product we create.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

During periods of high demand, seasonal promotions, or holidays, processing times may be slightly longer. If this happens, we'll keep you informed every step of the way.

Business days do not include weekends or public holidays.

Shipping Destinations

SLUMBR currently ships to customers in select countries and regions.

We are continuously expanding our international shipping network to make our products available to more customers around the world.

If your country is not yet available at checkout, we hope to serve you in the near future.

Estimated Delivery Times

Delivery times vary depending on your destination and the shipping method selected during checkout.

Typical delivery estimates are:

Region	Estimated Delivery
United States	5–10 Business Days
Canada	6–12 Business Days
United Kingdom	5–10 Business Days
Australia & New Zealand	7–14 Business Days
Europe	6–12 Business Days
Other International Destinations	7–20 Business Days

Please note that these are estimated delivery times and may vary due to customs processing, local carriers, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are automatically calculated during checkout based on your delivery address and selected shipping method.

Any available free shipping promotions will be clearly displayed before payment.

There are no hidden shipping fees.

Order Tracking

As soon as your order ships, you'll receive a confirmation email containing your tracking information.

You can also visit our Track Order page at any time to check the latest delivery status.

Tracking updates may take up to 24–48 hours to appear after your shipment has been dispatched.

Packaging

Every SLUMBR order is carefully packaged to help ensure it arrives safely and in excellent condition.

Whenever possible, we use thoughtfully designed packaging that balances product protection with environmental responsibility.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees determined by your local government.

These charges, when applicable, are the responsibility of the customer unless otherwise stated at checkout.

Customs policies vary by country, and we recommend contacting your local customs office for more information.

Delivery Delays

While we work with trusted shipping partners, occasional delays may occur due to:

• Severe weather conditions
• Customs inspections
• Peak holiday shipping periods
• Carrier operational delays
• Incorrect or incomplete shipping addresses

We appreciate your patience and will always do our best to help if your shipment experiences unexpected delays.

Incorrect Shipping Address

Please ensure your shipping information is accurate before completing your purchase.

If you notice an error after placing your order, please contact our Customer Care team as soon as possible.

Once an order has been shipped, we may be unable to change the delivery address.

Lost or Missing Packages

If your tracking information indicates that your order has been delivered but you cannot locate it, we recommend:

• Checking around your delivery location.
• Asking household members or neighbors.
• Contacting your local delivery carrier.
• Waiting up to 24 hours, as some carriers mark packages as delivered slightly before final drop-off.

If you still cannot locate your package, please contact us and we'll gladly assist you.

Damaged Shipments

If your package arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• Photos of the damaged packaging
• Photos of the product
• A brief description of the issue

We'll review your case promptly and work toward an appropriate solution.

Questions About Shipping?

Our Customer Care team is always happy to help.

If you have questions about shipping, delivery, tracking, or your order status, please contact us anytime.

We're committed to making every step of your SLUMBR experience as smooth and reassuring as possible.

Contact Customer Care →