Support

We're Here Whenever You Need Us

Exceptional products deserve exceptional support.

Whether you're exploring SLUMBR for the first time, waiting for your order to arrive, or already enjoying your Recovery System™, our Customer Care team is here to help every step of the way.

We've created our Support Center to make finding answers simple, fast, and stress-free—so you can spend less time searching and more time focusing on your recovery.

How Can We Help?

Choose the topic that best matches your question.

Frequently Asked Questions

Find quick answers to our most commonly asked questions about products, orders, shipping, returns, warranties, and more.

→ Visit FAQ

Shipping Information

Learn about processing times, delivery estimates, international shipping, order tracking, and shipping policies.

→ Shipping Information

Returns & Refunds

Need to make a return?

Read our return policy, refund process, eligibility requirements, and how to start a return.

→ Returns & Refunds

Limited Warranty

Learn what's covered under our Limited Warranty and how to submit a warranty claim if you experience a manufacturing issue.

→ Warranty Information

Track Your Order

Check your shipment status anytime using your order number and email address.

Stay updated from order confirmation to delivery.

→ Track Order

Contact Customer Care

Can't find what you're looking for?

Our Customer Care team is always happy to help.

→ Contact Us

Our Customer Care Promise

Every conversation with SLUMBR is guided by the same principles that inspire our products.

Thoughtful

We listen first and respond with care.

Honest

Clear answers.

Transparent policies.

No unnecessary complexity.

Responsive

We work to answer every inquiry as quickly as possible.

Solution-Focused

Our goal isn't simply to answer questions—it's to help resolve them.

Before You Reach Out

To help us assist you more quickly, please have the following information ready if your question relates to an order:

• Your Order Number
• The Email Address used during checkout
• A brief description of your question or concern

Providing these details allows us to locate your order faster and offer the most accurate support.

Frequently Requested Help

Customers often contact us about:

• Order status and tracking
• Shipping updates
• Product recommendations
• Returns and refunds
• Warranty claims
• Product setup and care
• Payment questions
• Business or partnership inquiries

Many of these topics are covered in our Help Center, but if you still need assistance, we're only a message away.

Support Hours

Our Customer Care team is available:

Monday – Friday

9:00 AM – 6:00 PM

(Excluding public holidays)

We aim to respond to most inquiries within 1–2 business days.

Our Commitment

Support is more than solving problems.

It's about building trust.

From your first visit to your nightly recovery routine, we're committed to providing the same level of care, attention, and professionalism that goes into every SLUMBR Recovery System™.

Because helping you feel supported is part of helping you recover.

Need Assistance?

If you can't find the answer you're looking for, we'd love to hear from you.

Our Customer Care team is ready to help.

Contact Customer Care →